The work of Jared spoo is certainly useful for designing interfaces. In one of his recent articles addressed the issue of intranet, based on the concept of " information scent
His research shows that:
- People access to the intranet when they need some. Then have something specific in mind
- The best portals are those already on the homepage provides links to the most important and required
- Designers should avoid trusting in search functions, because they are rarely used or are used as a last resort>
- We should look at the logs of research intranets, because they provide more sophisticated and less words found on the intranet
- 86% of searches are directed to find colleagues. A good pager avoids most of the research
- A good intranet divides the information on multiple pages, so that each page on a specific topic
- The initial pages are more like to steer towards these multiple pages and allow colleagues to eliminate what is not. This, the authors say, is like zooommare on a map to see a road, but first you saw only the largest roads
- Good damage intranet pages right from the highest hierarchy of a good "flavor" of information 'on the following pages
- The well-designed intranet grouping the links second logical divisions that reflect how employees perceive the contents and their relationships, and not according to the logic department
- The card sorting is always a good technique
- The order and hierarchy of links are important
Here's the full article , three weeks ago.
